Comfort Foods Make for Comfortable Growth – Even in a Recession

January 11th, 2010

Most companies right now are clamping down on their marketing budgets, trying to trim the fat where it’s not necessary.

For General Mills, that strategy was counterintuitive; they need consumers to consider their products perfect for the burgeoning recession, and they ramped up their marketing spending by 16%. Their reward? An 8% increase in revenue, with 14.7 billion in sales, and a consumer base that thought the company’s products were the perfect comfort foods for these difficult times.

General Mills provides a lot of supermarket staples, including soup, cereal, baking goods, instant mixes, and other such homey comforts. Granted, they’re in an industry that naturally endears them to budget strapped Americans. Hamburger Helper, for instance, has improved their sales astronomically, due in no small part to its association with low budgets.

The comfort factor cannot be denied, though. Many of General Mills’ products are sold in similar forms by other companies – the different being that General Mills spent their marketing money hard and fast at the beginning of the recession.

While other companies were unsure whether they were willing to take the risk to put in more marketing money, General Mills had already sewn up consumer loyalty. They had officially become the most comforting brands for the recession.

This isn’t to say that they didn’t put in some new strategies too. The Betty Crocker products, for example, now have a wide and expanding base of recipe-seekers in a spanking-new online forum. But sometimes it’s best to stick with tried and true in uncertain times – a message General Mills managed to drive home to consumers just when they needed to hear it most.

Local Businesses uses Local and Digital Media Outlets

November 30th, 2009

Traditionally, local businesses have taken advantage of local media outlets to advertise their products and services.

They spend money on ads in the Yellow Pages and the local alt-weekly as well as the major local newspaper and the local magazine publications. As everyone tightens budgets, local outlets are beginning to follow the national companies’ lead in shifting their marketing dollars toward online advertising instead.

This is probably a sound strategy, since studies are showing an increased likelihood that online and digital formats are where their customers will be looking for them. Mobile searches for local services are expected to go up from 27.8% to 35.1% in the next five years, and ad revenue for local searches is expected to improve by 5.8%.

Media outlets are making the shift as well, including putting the Yellow Pages online and launching geo-targeting services that delivers ads based on the mobile user’s zip codes to help them find new businesses in their area. Mobile offers some of the best strategies for local businesses, since simply having a cell phone number implies certain things about your location.

Social media is also on the rise as local businesses put their attention into developing personal relationships with their customers. Always one of the advantages of local businesses has been their personal intimacy, and social media is a great way to let those qualities shine out beyond the people who actually set foot in the store.

Is Mobile Marketing Viable in a Recession?

October 20th, 2009

A new study on consumer response to mobile marketing suggests that the market may not be ready for the new technique, even if the technology is. While mobile marketing is definitely going to be a part of the future of marketing techniques, it may not be wise to put all your eggs in that basket while consumer spending is still way down.

The recession is going to make mobile marketing much more difficult for several reasons, one of the most important being that it’s going to be hard to judge the effectiveness of a campaign when consumers don’t have money to spend, period.

A campaign that might be very effective when consumers are doing a little better may tank when they don’t have extra cash to spend on luxuries, and that misinformation is going to mean bad money thrown after good.

Keep it simple
The best strategy for the moment, the study concludes, is to keep it small and convenient without breaking the bank. Make sure your website is mobile-optimized and get included in mobile searches, but campaigns like mobile video are best left on the back burner until the economy takes a turn for the better.

Newspaper Salvation Through Aggregate Status

September 29th, 2009

We all know that the newspaper industry has been taking a major hit, with declining subscriptions contributing to lower print ad revenues. Newspapers have tried to adapt by going online, but the ad revenue they receive there is nowhere near enough to keep the highly-trained investigative personnel they need to perform.

One of the strategies newspapers haven’t yet considered is a fundamental change in the way they use their online platforms. The most successful online businesses are easy-to-use compilations of information – Google, iTunes, Etsy, Amazon.com. The strategy means that they can give consumers exactly the information they require in a single place.

Much of newspapers are similarly aggregators. They contain real estate ads, retail promotions, and classified sections selling everything from automobiles to new jobs. By using those naturally compiled sections of the paper, there may be a way to make newspapers valuable in a way that makes money for investigative journalism to continue and thrive.

Is it possible that by becoming an aggregate in select portions of the paper like classifieds, newspapers might just find their niche online – and that ad revenue they so desperately need?

Is Facebook Growing Up Too Fast?

July 14th, 2009

Facebook is signing up nearly a million new members every day, has over 70% of its users overseas, and is a favorite time-killer for everyone from soccer moms to tweens to working professionals to college kids to the elderly.

It links people in ways that were never conceived of before, and it targets advertising so precisely that buyers are seriously getting their money’s worth. So it’s doing great, right?

Maybe not.

Facebook started as a tool for college kids. Indeed, initially to sign up you had to have an email address with an educational institution’s .edu. As it’s expanded, Facebook has been trying to keep up with the needs of tech-savvy youth as well as the seriously not-tech-savvy older generation – and it’s losing people at both ends of the spectrum.

Facebook may find some restitution in being useful as opposed to being trendy. Twitter is already becoming tiresome to many, but Facebook has continued to grow and expand as it helps families keep in touch, business entrepreneurs interact and even connects people who have been far-flung by major events such as the Holocaust.

We’ll see if being useful will keep Facebook afloat while the next trends come and go.

Economic Woes Means Flex Time for Networks

June 4th, 2009

Most experts agree: this is the worst economic downturn in decades.

Predictions that things will get worse before getting better has some media buyers believing that the recession will work to their advantage. They will be looking for price rollbacks and much more flexible terms to keep the network time spots filled.

But others are not so sure.

Right now, the networks aren’t indicating plans to implement flex time or any other concession to buyers. CBS CEO Leslie Moonves, however, is the only network executive at this point willing to discuss possible pricing changes for his network. He has also indicated that CBS will be selling fewer inventories upfront in 2009.

Sellers at other networks say they have no idea how pricing will turn out this year in the upfront market. They say things could remain uncertain even longer – especially if media buyers come with unrealistic expectations, it could take longer.

According to Media.com North American CEO Doug Checkeris, the big question many advertisers have is, “Why go long now?” The obvious answer seems to be more attractive pricing. Will the pricing issue become between Networks and media buyers become ugly? Checkeris’ response: “If it’s not ugly, then we haven’t done our jobs.”

Retailers Personalize Consumer Email

May 3rd, 2009

The retail industry is using e-mail to personalize its messages to consumers.

“It’s not just putting the consumers name in the subject line. We want to speak to the customer in a more intelligent way,” said Ryan Phelan, director of email marketing for Sears Holding Corp.

Marketing additional services
More companies are realizing the value of integrating the personalized message through all channels of communications. Retail marketers create an individual customer profile based on customer purchases.

For example, if a customer buys a new flat-screen television, a mobile message containing information about how to sign up for a warranty could follow.

Sears’ coupon campaign
Sears took steps to promote its new e-mail program by running a coupon campaign offering customers who signed up for the program a coupon for 10 dollars off their purchase. Since starting the promotion last June, Sears has experienced 50 percent increased participation in its e-mail list.

The takeaway from this trend is that there are many effective, newer means of reaching target markets in a highly relevant, personalized and cost-effective way.

Black Friday: The Results Are In

March 27th, 2009

Last year Black Friday managed to provide both online and in-store retailers some welcomed relief, according to the National Retail Federation (NRF) report.

 

Turns out that 172 million shoppers visited stores; that’s up from147 billion last year. Total spending for Black Friday came in at around four billion dollars, averaging out to be about $327.57 per shopper. That is an increase of 7.2 percent from last year.

 

The driving force

So what’s behind the increases? “Pent-up demand on electronics and clothing, plus unparalleled bargains on this season’s hottest items helped drive shopping all weekend,” explained Tracy Mullin, NRF president and CEO. Holiday sales are not expected to continue at this brisk pace, but it’s encouraging that Americans seem excited to go shopping again.”

 

Black Friday turned out to be the busiest of the weekend, resulting in 73.6 million shoppers at stores by early morning in an effort to snag the best deals. Beyond that weekend, American’s have slightly increased shopping for the holidays, up 3.3 percent from last year’s 36.4 percent.

 

Sales are up

Where are shoppers spending their money? Over half of Black Friday’s shoppers turned up at discount stores; 43 percent at department stores; 36 percent at specialty stores and 34 percent shopped online.

 

Even though the NRF report is encouraging, the overall forecast for this holiday is modest at best. NRF predicts holiday sales this year will rise 2.2 percent, making this the slowest season since 2002.

Ad Week Tracks 30 Years Of Ad Spending

December 16th, 2008

On its 30-year anniversary “microsite,” AdWeek tracks ad spending from 1978-2008.

Here’s what we can see:

• Television has had its ups and downs but is decidedly up over 30 years (about 7 ½ times up)

• Newspapers up and down, and up about 3 times overall, but down for sure in recent years (over the past decade)

• Magazines just slightly higher than flat over the entire 30-year period

• Internet tracked only since 1998 and only one direction (up) with the exception of a dip in the 2002-2003 period

More U.S. Homes Going Wireless

October 23rd, 2008

A new study by Nielsen Mobile says that over 20 million U.S. households rely solely on mobile phones from home landline service. The findings suggest one in five U.S. households could be wireless by the end of this year.

Reducing household spending. Is there any surprise that so many are choosing to go wireless at home considering the current economic climate? Consumers are using every strategy possible to reduce overall household spending. The desire to trim away excess expenses is spurring this trend.

“Landline wireless substitution may be just the start,” says Allison LeBreton, Vice President of client services for Neilsen Mobile.

“As wireless data networks improve and speeds become more and more competitive with broadband, some consumers may cut the Internet chord as well, favoring wireless data cards and other access through carrier networks.”

Who’s going wireless? The Nielsen study revealed more important information to consider:
• The U.S. households most likely to abandon traditional landline phone service tend to fall into a lower income category. 59 percent have household incomes of $40,000 or less.
• Small households, with one or two residents, are more likely to eliminate landline phone service.
• Major life events like moving or changing jobs are directly linked to the decision made by a large number of households to rely only on wireless phone service. It is estimated that 31 percent of those who left landline service moved before doing so. 22 percent made the choice after switching jobs.
• Consumers who chose wireless phone service over landline service tend to use mobile phones 45 percent more per phone, and wind up saving around 33 dollars per phone.

Wireless versus landline phones. Wireless mobile phones aren’t for every household, and some consumers will always return to landline services because they are part of a bundled service they want to receive like satellite television or pay-per-view. And sometimes they will continue with what they know which continues to be the landline.