Archive for the ‘Uncategorized’ Category

Cable TV Networks Encourage New Subscribers

Monday, March 1st, 2010

Cable TV providers were panicked initially by the popularity of Hulu.com, an online video viewing service that allows consumers to watch the same TV shows they get on cable, anytime, for free.

Why would viewers continue to pay for their cable membership, the logic goes, if they can get those shows online? Comcast Corp. recently tried to get in on the action by launching a test program that will ask current subscribers to use their account information to access the same shows they enjoy on the boob tube on the Internet instead.

They will not be offering those shows online for free at all; only subscribers will be able to view them. They’re hoping this will incentivize more people to sign up for subscriptions, instead of the current trend in which online options seem to be encouraging current subscribers to cut one more item from their budget.

The eventual goal is for cable networks not to provide their shows for free anymore on channels like Hulu, ad revenue or no ad revenue, though executives say that it’s possible the two can learn to co-exist in some way.

Old shows that are no longer shown on cable may still be available, for example, or cable networks may agree to allow old seasons of current shows to be posted in hopes that viewers will get hooked and start subscribing to see the latest aired show.

If the networks all band together, there’s no reason they shouldn’t be able to get a lock on online TV show viewers and make illegal uploading of TV shows as dangerous as music sharing became after Napster.

Comfort Foods Make for Comfortable Growth – Even in a Recession

Monday, January 11th, 2010

Most companies right now are clamping down on their marketing budgets, trying to trim the fat where it’s not necessary.

For General Mills, that strategy was counterintuitive; they need consumers to consider their products perfect for the burgeoning recession, and they ramped up their marketing spending by 16%. Their reward? An 8% increase in revenue, with 14.7 billion in sales, and a consumer base that thought the company’s products were the perfect comfort foods for these difficult times.

General Mills provides a lot of supermarket staples, including soup, cereal, baking goods, instant mixes, and other such homey comforts. Granted, they’re in an industry that naturally endears them to budget strapped Americans. Hamburger Helper, for instance, has improved their sales astronomically, due in no small part to its association with low budgets.

The comfort factor cannot be denied, though. Many of General Mills’ products are sold in similar forms by other companies – the different being that General Mills spent their marketing money hard and fast at the beginning of the recession.

While other companies were unsure whether they were willing to take the risk to put in more marketing money, General Mills had already sewn up consumer loyalty. They had officially become the most comforting brands for the recession.

This isn’t to say that they didn’t put in some new strategies too. The Betty Crocker products, for example, now have a wide and expanding base of recipe-seekers in a spanking-new online forum. But sometimes it’s best to stick with tried and true in uncertain times – a message General Mills managed to drive home to consumers just when they needed to hear it most.

Local Businesses uses Local and Digital Media Outlets

Monday, November 30th, 2009

Traditionally, local businesses have taken advantage of local media outlets to advertise their products and services.

They spend money on ads in the Yellow Pages and the local alt-weekly as well as the major local newspaper and the local magazine publications. As everyone tightens budgets, local outlets are beginning to follow the national companies’ lead in shifting their marketing dollars toward online advertising instead.

This is probably a sound strategy, since studies are showing an increased likelihood that online and digital formats are where their customers will be looking for them. Mobile searches for local services are expected to go up from 27.8% to 35.1% in the next five years, and ad revenue for local searches is expected to improve by 5.8%.

Media outlets are making the shift as well, including putting the Yellow Pages online and launching geo-targeting services that delivers ads based on the mobile user’s zip codes to help them find new businesses in their area. Mobile offers some of the best strategies for local businesses, since simply having a cell phone number implies certain things about your location.

Social media is also on the rise as local businesses put their attention into developing personal relationships with their customers. Always one of the advantages of local businesses has been their personal intimacy, and social media is a great way to let those qualities shine out beyond the people who actually set foot in the store.

Is Mobile Marketing Viable in a Recession?

Tuesday, October 20th, 2009

A new study on consumer response to mobile marketing suggests that the market may not be ready for the new technique, even if the technology is. While mobile marketing is definitely going to be a part of the future of marketing techniques, it may not be wise to put all your eggs in that basket while consumer spending is still way down.

The recession is going to make mobile marketing much more difficult for several reasons, one of the most important being that it’s going to be hard to judge the effectiveness of a campaign when consumers don’t have money to spend, period.

A campaign that might be very effective when consumers are doing a little better may tank when they don’t have extra cash to spend on luxuries, and that misinformation is going to mean bad money thrown after good.

Keep it simple
The best strategy for the moment, the study concludes, is to keep it small and convenient without breaking the bank. Make sure your website is mobile-optimized and get included in mobile searches, but campaigns like mobile video are best left on the back burner until the economy takes a turn for the better.

Is Facebook Growing Up Too Fast?

Tuesday, July 14th, 2009

Facebook is signing up nearly a million new members every day, has over 70% of its users overseas, and is a favorite time-killer for everyone from soccer moms to tweens to working professionals to college kids to the elderly.

It links people in ways that were never conceived of before, and it targets advertising so precisely that buyers are seriously getting their money’s worth. So it’s doing great, right?

Maybe not.

Facebook started as a tool for college kids. Indeed, initially to sign up you had to have an email address with an educational institution’s .edu. As it’s expanded, Facebook has been trying to keep up with the needs of tech-savvy youth as well as the seriously not-tech-savvy older generation – and it’s losing people at both ends of the spectrum.

Facebook may find some restitution in being useful as opposed to being trendy. Twitter is already becoming tiresome to many, but Facebook has continued to grow and expand as it helps families keep in touch, business entrepreneurs interact and even connects people who have been far-flung by major events such as the Holocaust.

We’ll see if being useful will keep Facebook afloat while the next trends come and go.

Retailers Personalize Consumer Email

Sunday, May 3rd, 2009

The retail industry is using e-mail to personalize its messages to consumers.

“It’s not just putting the consumers name in the subject line. We want to speak to the customer in a more intelligent way,” said Ryan Phelan, director of email marketing for Sears Holding Corp.

Marketing additional services
More companies are realizing the value of integrating the personalized message through all channels of communications. Retail marketers create an individual customer profile based on customer purchases.

For example, if a customer buys a new flat-screen television, a mobile message containing information about how to sign up for a warranty could follow.

Sears’ coupon campaign
Sears took steps to promote its new e-mail program by running a coupon campaign offering customers who signed up for the program a coupon for 10 dollars off their purchase. Since starting the promotion last June, Sears has experienced 50 percent increased participation in its e-mail list.

The takeaway from this trend is that there are many effective, newer means of reaching target markets in a highly relevant, personalized and cost-effective way.

Ad Week Tracks 30 Years Of Ad Spending

Tuesday, December 16th, 2008

On its 30-year anniversary “microsite,” AdWeek tracks ad spending from 1978-2008.

Here’s what we can see:

• Television has had its ups and downs but is decidedly up over 30 years (about 7 ½ times up)

• Newspapers up and down, and up about 3 times overall, but down for sure in recent years (over the past decade)

• Magazines just slightly higher than flat over the entire 30-year period

• Internet tracked only since 1998 and only one direction (up) with the exception of a dip in the 2002-2003 period

More U.S. Homes Going Wireless

Thursday, October 23rd, 2008

A new study by Nielsen Mobile says that over 20 million U.S. households rely solely on mobile phones from home landline service. The findings suggest one in five U.S. households could be wireless by the end of this year.

Reducing household spending. Is there any surprise that so many are choosing to go wireless at home considering the current economic climate? Consumers are using every strategy possible to reduce overall household spending. The desire to trim away excess expenses is spurring this trend.

“Landline wireless substitution may be just the start,” says Allison LeBreton, Vice President of client services for Neilsen Mobile.

“As wireless data networks improve and speeds become more and more competitive with broadband, some consumers may cut the Internet chord as well, favoring wireless data cards and other access through carrier networks.”

Who’s going wireless? The Nielsen study revealed more important information to consider:
• The U.S. households most likely to abandon traditional landline phone service tend to fall into a lower income category. 59 percent have household incomes of $40,000 or less.
• Small households, with one or two residents, are more likely to eliminate landline phone service.
• Major life events like moving or changing jobs are directly linked to the decision made by a large number of households to rely only on wireless phone service. It is estimated that 31 percent of those who left landline service moved before doing so. 22 percent made the choice after switching jobs.
• Consumers who chose wireless phone service over landline service tend to use mobile phones 45 percent more per phone, and wind up saving around 33 dollars per phone.

Wireless versus landline phones. Wireless mobile phones aren’t for every household, and some consumers will always return to landline services because they are part of a bundled service they want to receive like satellite television or pay-per-view. And sometimes they will continue with what they know which continues to be the landline.

Vuitton Launches Television Campaign

Friday, February 15th, 2008

High-end fashion and luxury goods giant Louis Vuitton is set to launch its first-ever television advertising campaign on February 15.

The 90-second spot, which was shot in Spain, India, Japan, and France, features average people unlike Vuitton’s print media campaigns that star such notables as Mikhail Gorbachev, Andre Agassi and Catherine Deneuve. The television ad will be aired on cable and satellite television channels and in movie theaters across the globe.

While Vuitton has always been a well regarded and known name, the company has not until now developed a television campaign. The overall objective of the ad is, of course, to promote the company’s brand. “It is supposed to touch our clientele and views in ways that perhaps other media will not touch, Louis Vuitton Marketing Director Pietro Beccari said. This is a way to say Louis Vuitton is different.

Beccari also said that the company believes strongly that the television advertising will assist in reaching new audiences in China and other Western countries.

The New Face of Multi-Channel Retail Marketing

Monday, January 28th, 2008

In today’s highly competitive and rapidly changing retail environment, it’s more important than ever to utilize a multi-channel direct marketing program to maximize sales across retail platforms. There are several proven and evolving marketing models that are being employed by savvy retailers, who understand how to optimize retail sales through direct marketing. We will explore some of these strategies, so you can consider how they can fit into your marketing mix.
 
Many online retailers are utilizing a combination of offline media including, infomercials, direct response television, print and radio to drive online sales. This type of direct marketing campaign is often referred to as a drive to web campaign. Online retailers are finding that consumers, who initiate a search online, after being exposed to an offline ad, are converting into a sale at a much high rate than those who come to their site through an online media channel. Many online retailers are deploying a paid search campaign that runs simultaneously with a DRTV campaign, in order to capture consumers who initiate a search after viewing a DRTV ad. At the same time, they are also implementing an SEO campaign, to help move up their site organically in the search listings.
 
Hybrid Campaigns
 
Another multi-channel retail marketing approach is a hybrid drive to web/drive to retail campaign, to increase both online and store traffic. Frequently, a multi-channel direct response ad campaign is used with this approach. Various media channels need to be tested to find the ones that deliver the optimum ROI. Offline media and online advertising, including paid search, email marketing, affiliate programs, behavioral/contextual and demographic targeting, and rich media can all play a role in a successful multi-channel direct marketing campaign. Social networks and blog networks are newer online mediums being explored by more progressive retailers. Remember that messaging needs to be consistent throughout the various mediums to maximize the impact of the campaign.
 
Understanding the Target Customer
 
In today’s more competitive retail environment, it’s increasingly important to understand who is your target customer and to make their retail experience both online and at the store level memorable and enjoyable, in order to increase your sales conversion rate and customer retention. Try to create a retail shopping environment/experience that is easy to navigate, appeals to the target customer and engages all their senses. Remember that online the consumer is always one click away from leaving your site. Retailers also need to understand the lifetime value of their customers and employ customer retention strategies to create customer loyalty and repeat purchases.
 
Multi-channel retailing is much more complex today, since it often takes place on several retail platforms, in order to gain the optimum results. Direct marketing programs need to be customized to reach target customers in a range of mediums and the shopping experience needs to be tailored to appeal to the target audience. Employing these strategies in your retail-marketing plan will help ensure a more successful 2008 for your retail business.